1. Booking and Payment
1.1. Reservation Confirmation: All tour bookings are subject to availability, minimum attendance to start the tour on the day and confirmation by the Company. The Company reserves the right to decline any booking at its discretion.
1.2. Payment: The payment terms, including the total cost, deposit requirements, and payment methods, will be specified during the booking process. Full payment must be made by the specified due date to secure the booking.
1.3. Cancellation and Refunds: The cancellation and refund policy will be outlined during the booking process. Please note that cancellation fees may apply, and refunds may be subject to certain conditions.
2. Tour Itineraries and Changes
2.1. Itinerary Modifications: The Company reserves the right to modify tour itineraries, including accommodations, transportation, and activities, due to unforeseen circumstances or events beyond its control. In such cases, the Company will make reasonable efforts to provide alternative arrangements of comparable quality.
2.2. Participant Responsibility: Participants are responsible for ensuring they meet all necessary travel requirements, including but not limited to valid passports, visas, and health-related documents. The Company shall not be liable for any consequences arising from non-compliance with these requirements.
3. Travel Insurance
3.1. Insurance Coverage: The Company strongly recommends that tour participants obtain comprehensive travel insurance, including coverage for trip cancellation, medical expenses, personal belongings, and other potential risks. It is the participant’s responsibility to acquire adequate insurance coverage.
3.2. Insurance Claims: The Company shall not be responsible for any claims or disputes arising from insurance coverage or the insurance provider’s actions. Participants should directly contact their insurance provider for all insurance-related matters.
4. Participant Responsibilities
4.1. Health and Fitness: Participants must ensure they are in good health and have the physical fitness required for the chosen tour. The Company may require participants to provide a medical certificate if deemed necessary.
4.2. Conduct: Participants are expected to follow local laws, regulations, and customs, as well as any instructions provided by the Company’s tour guides or representatives. The Company reserves the right to terminate the tour for any participant who fails to comply with these requirements without any refund.
5. Limitation of Liability
5.1. Disclaimer: The Company shall not be liable for any loss, damage, injury, delay, or inconvenience caused during the tour, whether resulting from acts or omissions of third parties, force majeure events, or any other circumstances beyond its control.
5.2. Indemnification: Participants agree to indemnify and hold the Company, its agents, employees, and affiliates harmless from any claims, damages, losses, or expenses arising out of their participation in the tour.
6. Poor weather policy
Our adventures normally operate in all conditions, unless extreme and dangerous weather prevent us from conducting the tour.
Unless you hear from us, assume that your tour is going ahead, we will inform you if your tour is cancelled.
7. Intellectual Property
1. Information We Collect
1.1. Personal Information: We may collect personal information such as your name, contact details (including email address, phone number, and mailing address), date of birth, and payment information when you make a booking or interact with our website and services.
1.2. Usage Data: We may collect non-personal information about your interactions with our website and services, including your IP address, browser type, operating system, referring URLs, and pages
2. Use of Personal Information
2.1. Service Provision: We may use your personal information to process and manage your bookings, provide the requested services, communicate with you, and respond to your inquiries or requests.
2.2. Marketing and Communication: With your consent, we may use your personal information to send you promotional materials, newsletters, and updates about our services, special offers, or upcoming events. You can opt-out of receiving such communications at any time.
2.3. Legal Compliance: We may use and disclose your personal information as required by applicable laws, regulations, or legal proceedings, or to protect our rights, safety, and property, or those of our users or others.
3. Disclosure of Personal Information
3.1. Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our services, such as payment processors, accommodation providers, transportation companies, and tour guides. These third parties are obligated to handle your personal information securely and only for the purpose of providing the requested services.
3.2. Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.
4. Data Security
4.1. We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.
5. Data Retention
5.1. We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
6. Your Rights and Choices
6.1. Access and Correction: You may request access to, or correction of, your personal information held by us. We will make reasonable efforts to accommodate such requests, subject to any legal and contractual restrictions.
6.2. Opt-Out: You may opt-out of receiving marketing communications from us by following the instructions provided in the communication or by contacting us directly.
We acknowledge the Traditional Owners of the land on which we live and work, the Wildscape Adventures, and recognize their continuing connection to land, water, and culture. We pay our respects to their Elders past, present, and emerging