FAQ
FAQ
Frequently Asked Questions
For the majority of our trips, the minimum age is 18. Most of our trips have a 70 as a maximum age limit.
Our motto is: 'All of the Adventure, none of the hassle! ' We provide the adventure; you just need to get yourself to the meeting point. The default pickup point will be around Sydney. It will be emailed to you after booking. Where you get picked up from depends on the trip you've chosen. All trips have a default pickup point, but many also offer the choice to be picked up from the hotel you're staying at if you are a full group. So be sure to ask for a list of pickup points by contacting us. Regardless, you'll need to let us know in advance if you wish to be collected from one of the alternative pickup points.
While we can’t tell you who your leader is prior to departure, we can tell you they will be awesome. Our leaders are certified and qualified experts in their regions, some because they’ve been exploring there for years, others because they’re local to the region and can’t wait to show you around.
We are so sorry that most of our trips are not wheelchair accessible.
Yes, after booking and before embarking on any adventure, every participant will fill out a form detailing next of kin, allergies, full medical history, and anything relevant that the team leader should know.
Pack only your bare essentials. Due to limited space and strictly enforced road laws regarding weight limits, we recommend a day trip backpack or an overnight backpack for overnight adventures.
Although you won’t be reimbursed for any portion of the trip unused, you can opt to sign off on the trip if you need to leave a day or so earlier. If you let us know before travel that you’ll be arriving late or need to leave before the trip ends, we will notify our team on the ground to best accommodate your requirements.
Yes, we do, we offer a broad range of activities suitable for companies, etc. There will be a minimum number, and you have to pay a nonrefundable deposit for us to start designing your adventure.
Australians are not required to be covered for medical expenses, including emergency repatriation for trips within Australia. However, we strongly recommend that you have a domestic travel insurance policy which covers personal liability, cancellation, curtailment, and loss of luggage and personal effects.
Good things come in small packages, which is why we keep our group sizes down. This means we’re small enough to remain flexible as we thread our way through communities without intimidating the locals. On most of our trips, you’ll be part of an intimate group of 4 -6 people, though our group sizes are on average 4 people. Our Overland overnight trips are up to 12 travellers.
Yes, there will be some soft drinks or water, but no, you have to pack your own food or buy it on the way. We will have some breaks every few now and then.
Please make sure you are happy with your group trip itinerary before booking because we are unable to change them for individual travelers. However, if you and a group of friends, colleagues or even your company would like your own personally designed itinerary, get in contact with our very talented team they can tailor an itinerary just for you.
Packing list
Each adventure requires all the basics you would typically bring on any trip, e.g., toiletries, towels, camera, and extra money for optional snacks and activities. Due to the nature of our tour,s we recommend bringing sturdy walking shoes (preferably ankle high), swimming gear, hat, sunscreen, water bottle, torch, insect repellent. Of course, every trip is different, so be sure to check your Essential Trip Information email.
Adventure Satellite Phone –
Each team leader will have a Satellite phone for any emergency situations, so we can be sure to reach help if necessary.
Physical Requirements
• Our trips are active in nature. We market ourselves as different from other tour operators, largely based on our physical adventures and hands-on approach to exploring both wild and remote areas. • By signing up for this trip, you agree to have made a realistic assessment of your health and find yourself capable of performing the activities described in the itinerary, not limited to walking/trekking for hours at a stretch, climbing stairs, navigating uneven terrain indoors and outdoors, and are generally fit. • We regretfully cannot allow anyone unable to meet these physical requirements on the adventure. No refund will be made for those unable to carry out the activities described in our itineraries. If you are unsure about your fitness level, we urge you to obtain the advice of your doctor. • We operate under a strict smoke-free policy in our vehicles. • Our trips are not wheelchair accessible.
Your Responsibilities
• You are responsible for respecting the authority and following the directions of the Trip Leader and/or tour guides during the adventure. We may exclude you from participating in any part or all of the trip if, in our sole discretion, your condition of behavior renders you unfit for the adventure or unfit for continuation once the trip has begun. Unfitness may include, but is not limited to, any behavior that, regardless of its cause, is inappropriate or offensive or interferes with the delivery of trip services, or may constitute a hazard or an embarrassment. • In such a case, our liability shall be strictly limited to a refund of the recoverable cost of any unused portion of the trip. Further, we will not be liable for any other loss or fees that may arise as a result of this decision. • You have the right to skip trip activities, though no refund will be given for the unused portion of any trip. • You are solely responsible for your luggage and property during this trip. • By signing up for this trip, you certify that you do not have any mental/physical/other condition that would create a hazard for you or any other participants.
Contacting you
• If you subscribe to our email list, we will contact you by email in order to provide you with updates and marketing information about our offers and promotions, which we believe would interest you in a way that is targeted and relevant.
What are you getting from a tour company that you wouldn’t get on a vacation planned by yourself? There are a lot of choices out there in the big world of adventure travel. While there is certainly a sense of freedom when traveling individually, there are always added benefits to consider when going with a tour company. Guided tours are great for people who don’t have a lot of time to plan every detail of their trip. Group tours are also an exciting opportunity to connect with like-minded travelers.
Our trips take you off the grid and deep into some of the most beautiful places on the planet. Every detail of your experience with us has been carefully considered. Our main goal is to give our guests an unforgettable, worry-free experience, adding thoughtful, unexpected touches to special moments. We go to great lengths to find the absolute best hidden gems available, that not only meet our standards but also reflect the culture and the energy of the places we visit. When it comes to meals, we understand that “fine dining” doesn’t mean choosing the restaurant with the most Yelp reviews. Sometimes it’s an artfully prepared dinner by the campfire in the Grand Canyon that you’ll remember the most.
WILDSCAPE ADVENTURES are for travelers with a yearning to get off the beaten track. Whether you're travelling solo, with a group of friends, or are aged 18 or 65, there is a Wildscape Adventure to suit your interests and comfort level. Each Wildscape Adventure has a physical and cultural grading to help you decide if the trip is right for you. No special skills are required for most adventures, just a sense of adventure and a curiosity about the world. Even on our camping adventures, no previous experience is required; our tents are easy to set up, even for first-time campers.